Last Updated: January 6, 2026
Introduction
Welcome to SUNSNOTE (“we,” “our,” or “us”).
We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and web platform (collectively, the “Platform”).
By using SUNSNOTE, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
1. Information We Collect
# 1.1 Personal Information You Provide
When you create an account or use our Platform, we may collect:
– Account Information: Display name, username, email address, password
– Profile Information: Bio, city, country, discipline (artistic field), avatar/profile photo
– Portfolio Content: Photos, videos, audio files, and descriptions of your artistic work
– Payment Information: Payment details processed through our secure payment provider (Stripe)
– Communication Data: Messages sent through our chat feature, support inquiries
# 1.2 Automatically Collected Information
When you use our Platform, we automatically collect:
– Device Information: Device type, operating system, unique device identifiers
– Usage Data: Features used, pages viewed, time spent on the Platform, interaction patterns
– Location Data: Approximate location based on IP address (with your consent for precise location)
– Log Data: IP address, browser type, access times, pages viewed
# 1.3 Information from Third Parties
We may receive information from:
– Social Media: If you connect your social media accounts
– Payment Processors: Transaction confirmation from Stripe
– Analytics Providers: Aggregated usage statistics
2. How We Use Your Information
We use your information to:
# 2.1 Provide and Improve Our Services
– Create and manage your account
– Display your artist profile and portfolio
– Enable communication between artists
– Process payments and subscriptions
– Provide customer support
– Improve Platform functionality and user experience
# 2.2 Personalization
– Recommend relevant artists and content
– Customize your feed and discovery experience
– Send personalized notifications (with your consent)
# 2.3 Communication
– Send transactional emails (account verification, password reset, payment confirmations)
– Provide customer support responses
– Send promotional communications (with your consent, opt-out available)
# 2.4 Safety and Security
– Detect and prevent fraud, abuse, and security incidents
– Enforce our Terms of Service
– Comply with legal obligations
– Protect the rights and safety of our users
# 2.5 Analytics and Research
– Analyze Platform usage and trends
– Conduct research to improve our services
– Generate aggregated, anonymized statistics
3. How We Share Your Information
# 3.1 Public Information
The following information is publicly visible on your profile:
– Display name and username
– Profile photo/avatar
– Bio and artistic discipline
– City and country
– Portfolio items (photos, videos, descriptions)
– Stars, Claps, and Diamonds received
– Public posts and interactions
# 3.2 With Other Users
– Messages you send through our chat feature
– Collaboration requests and responses
– Comments and interactions on public content
# 3.3 Service Providers
We share information with trusted third-party service providers:
– Supabase: Database and authentication services
– Stripe: Payment processing
– Cloud Storage: Media file hosting
– Analytics Services: Usage analytics and performance monitoring
– Email Services: Transactional and promotional emails
# 3.4 Legal Requirements
We may disclose your information if required by law or in response to:
– Legal processes (subpoenas, court orders)
– Government requests
– Protection of our rights, property, or safety
– Investigation of fraud or security issues
# 3.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
# 3.6 With Your Consent
We may share your information for other purposes with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your information:
– Encryption: Data encrypted in transit (SSL/TLS) and at rest
– Access Controls: Limited access to personal information
– Secure Authentication: Password hashing and secure session management
– Regular Security Audits: Ongoing monitoring and testing
– Secure Payment Processing: PCI-DSS compliant payment handling through Stripe
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
# 5.1 Access and Update
You can access and update your information through:
– Profile settings in the app
– Contacting our support team
# 5.2 Data Portability
You have the right to request a copy of your personal data in a structured, machine-readable format.
# 5.3 Deletion
You can request deletion of your account and personal information by:
– Using the account deletion feature in settings
– Contacting support@sunsnote.com
Note: Some information may be retained for legal or legitimate business purposes.
# 5.4 Marketing Communications
You can opt out of promotional emails by:
– Clicking “unsubscribe” in any marketing email
– Adjusting notification settings in the app
# 5.5 Cookie Preferences
You can manage cookie preferences through your browser settings.
# 5.6 Do Not Track
We currently do not respond to Do Not Track signals.
6. Data Retention
We retain your information for as long as:
– Your account is active
– Needed to provide our services
– Required by law or for legitimate business purposes
When you delete your account:
– Profile information is removed from public view immediately
– Personal data is deleted within 30 days
– Some data may be retained in backups for up to 90 days
– Transaction records retained for legal/accounting requirements (up to 7 years)
7. Children’s Privacy
SUNSNOTE is not intended for children under 13 years of age (or 16 in the EU). We do not knowingly collect personal information from children.
If you believe we have collected information from a child, please contact us immediately at privacy@sunsnote.com, and we will delete it promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place, including:
– Standard contractual clauses
– Data processing agreements with service providers
– Compliance with GDPR and other applicable regulations
9. Third-Party Links and Services
Our Platform may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
Third-Party Services We Use:
– Stripe: Payment processing – [Stripe Privacy Policy](https://stripe.com/privacy)
– Supabase: Backend services – [Supabase Privacy Policy](https://supabase.com/privacy)
– Google Play Services: Android app distribution
– Apple App Store: iOS app distribution
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights:
– Right to Know: Request disclosure of personal information collected
– Right to Delete: Request deletion of personal information
– Right to Opt-Out: Opt-out of sale of personal information (we do not sell personal information)
– Right to Non-Discrimination: Not be discriminated against for exercising your rights
To exercise these rights, contact us at privacy@sunsnote.com.
11. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under GDPR:
– Right of Access: Obtain confirmation and access to your personal data
– Right to Rectification: Correct inaccurate personal data
– Right to Erasure: Request deletion of personal data
– Right to Restriction: Restrict processing of personal data
– Right to Data Portability: Receive personal data in a structured format
– Right to Object: Object to processing of personal data
– Right to Withdraw Consent: Withdraw consent at any time
Legal Basis for Processing:
– Consent: For marketing communications and optional features
– Contract Performance: To provide our services
– Legitimate Interests: To improve our Platform and prevent fraud
– Legal Obligations: To comply with applicable laws
To exercise your rights or lodge a complaint with a supervisory authority, contact privacy@sunsnote.com.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
– Posting the new Privacy Policy on this page
– Updating the “Last Updated” date
– Sending an email notification (for significant changes)
– In-app notification
Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.
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13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@sunsnote.com
Support: support@sunsnote.com
Website: https://sunsnote.com/privacy
14. Consent
By using SUNSNOTE, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
SUNSNOTE – Where Talent Thrives
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